Cloud sync issues
Syncing your Digital Paper with Montblanc Cloud is designed to work seamlessly. However, there may be times when your files don’t appear as expected. Below are common causes and solutions to help resolve sync issues.
Please note: Montblanc Cloud checks for sync activity roughly every 5 minutes. If you’ve just transferred a file to your Digital Paper or are waiting for edits to appear in the cloud, please allow some time. The same applies when sharing files via email; delivery is not instant.
Check your internet connection
Montblanc Cloud requires a stable internet connection. If your device isn’t connected to WiFi or if the signal is weak, syncing may fail. Go to your settings to confirm Wi-Fi is active and reconnect if needed.
Confirm cloud storage limits
Montblanc Cloud provides 1GB of storage, prioritizing your most recent files. Once storage is full, older files are automatically cycled out but remain safely stored on your Digital Paper.
Tip: Use the USB export feature to back up older files that are no longer synced to the cloud.
Ensure files were edited or opened
Files imported via USB will only sync if they have been opened or edited on your Digital Paper. If you want a file to appear in the cloud, open it at least once, or make a small edit before checking again.
Sync manually
If automatic sync seems delayed, open a file, make a small stroke, and wait for the next sync cycle. This ensures the file is queued for upload.
Check your cloud account status
It’s important to verify that you’re logged into your Montblanc Cloud account. Go to your account settings in the Companion App and confirm your login.
If issues persist, try logging out and then logging back in — this often resolves temporary account or sync problems.
Recent Articles
How to maintain your Montblanc Digital Paper Folio
The Montblanc Digital Paper embodies craftsmanship at every touchpoint — from the precision of its pen to the refined texture of its leather. Both the protective case and the leather sidebar on the device itself are crafted from fine leather, ...October 2025: v2.1.0
What’s new • Performance improvements • Bug fixes Performance improvements Updating your display We've rolled out an important update for your device's display, designed to improve its performance and reduce energy consumption. To ensure a smooth and ...September 2025: v2.0.1
What’s new • PDF landscape mode • Convert Quick Notes to Notebooks • New covers and sleep screens New features and improvements PDF landscape mode You can now view PDFs in landscape orientation. The entire interface rotates, including the keyboard, ...Cloud sync issues
Syncing your Digital Paper with Montblanc Cloud is designed to work seamlessly. However, there may be times when your files don’t appear as expected. Below are common causes and solutions to help resolve sync issues. Please note: Montblanc Cloud ...Updating your device
Keeping your Montblanc Digital Paper software up to date is essential for maintaining the best performance, accessing the latest features, and ensuring security and stability. Software updates often include bug fixes, feature improvements, and ...
Related Articles
Reset your Montblanc Digital Paper
Factory resetting your Montblanc Digital Paper can be useful for troubleshooting issues or preparing the device for a new user. Performing a factory reset restores the device to its original state by erasing all local data, while your Montblanc Cloud ...Updating your device
Keeping your Montblanc Digital Paper software up to date is essential for maintaining the best performance, accessing the latest features, and ensuring security and stability. Software updates often include bug fixes, feature improvements, and ...