Cloud sync issues
Syncing your Digital Paper with Montblanc Cloud is designed to work seamlessly. However, there may be times when your files don’t appear as expected. Below are common causes and solutions to help resolve sync issues.
Please note: Montblanc Cloud checks for sync activity roughly every 5 minutes. If you’ve just transferred a file to your Digital Paper or are waiting for edits to appear in the cloud, please allow some time. The same applies when sharing files via email; delivery is not instant.
Check your internet connection
Montblanc Cloud requires a stable internet connection. If your device isn’t connected to WiFi or if the signal is weak, syncing may fail. Go to your settings to confirm Wi-Fi is active and reconnect if needed.
Confirm cloud storage limits
Montblanc Cloud provides 1GB of storage, prioritizing your most recent files. Once storage is full, older files are automatically cycled out but remain safely stored on your Digital Paper.
Tip: Use the USB export feature to back up older files that are no longer synced to the cloud.
Ensure files were edited or opened
Files imported via USB will only sync if they have been opened or edited on your Digital Paper. If you want a file to appear in the cloud, open it at least once, or make a small edit before checking again.
Sync manually
If automatic sync seems delayed, open a file, make a small stroke, and wait for the next sync cycle. This ensures the file is queued for upload.
Check your cloud account status
It’s important to verify that you’re logged into your Montblanc Cloud account. Go to your account settings in the Companion App and confirm your login.
If issues persist, try logging out and then logging back in — this often resolves temporary account or sync problems.
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